12 Stories That Reveal Behind-the-Scenes Moments of Luxury Business

To find out what goes on behind the scenes in boutiques and other places where the wealthy spend a lot of time, check out this article. Employees share stories about the behavior of VIPs and unusual customers, and there will be many reasons to laugh.

• My husband and I visited a multi-brand watch boutique once in winter just to get warm. I look quite good, but I still felt uneasy.
  My husband joked about it, they sat us down, gave us great coffee, showed and told us everything from start to finish. They let my husband try on all the watches he wanted. They gave us a luxury catalogue and invited to come again, to which my husband replied, "Well, as soon as we sell the cow, we'll come back and buy something."
  2 weeks later, he takes me again to this boutique, and they open the door to us as dear guests with the question, "Have you sold the cow?" And it turns out we have. My husband bought that super expensive watch, and that's how I found out about his hobby - his love for watches. © elenochkavi2436 / YouTube

• My husband and I didn't want to have a big wedding, although we had the money. I decided to wear a simple light-colored suit, but to match it with a couple of wedding accessories, like gloves and a hat.
  I came to the salon with my mom. The owner herself approached us. She asked us what we wanted. And then said that she had a gorgeous dress, and she asked me to try it on, and the fitting will be free (for those who don't know, there's a fee for trying on a wedding dress in salons).
  I put on this dress, and my mom burst into tears of delight, I looked so good in it. We called my husband-to-be. He arrived, saw me in it, turned to the owner and, without even asking the price, said we were buying this dress.
  I am very glad that we walked into that salon and that I happened to meet that wonderful woman. Support and politeness go a long way. © EkaterinaAlexandrova-v5e / YouTube

• I used to work as a consultant in a luxury store when I was a student. I've never worked in such a terrible place in my life. The manager made us stand the whole shift, regardless of whether there were clients in the store or not.
  You could only stand in a position where your hands were twisted behind your back: you leaned back, get a fine, your hands got stiff, and you decided to stretch them, get a fine. If you didn't tie the shoelaces on the exhibited shoes, get a fine, if you didn't hang the bag properly, get a fine.
  Other assistants played dirty tricks on you. They changed the phone numbers of clients in the database (so that you couldn't call them and inform about the new collection), and while you were at lunch, they served quickly your clients. Terrible place to work. © EkaterinaAlexandrova-v5e / YouTube
• My parents are quite well-off, but they don't like branded clothes, luxury. It was an anniversary - 25 years of my parents together. We went to a store to look for a fur coat for my mom.
  The consultant looked down at us as if we wanted to steal something. Then her colleague came over, talked nicely, showed us everything, and in the end we spent a nice amount of money. She was so happy when we went to the cash register, and the one that looked down at us turned pale and left for the back room.
  The coat, by the way, is very good, my mom is delighted with it. © iamcaliko8545 / YouTube

• Why do people come to work in our luxury store? The place is beautiful. They like the brands. Some actually work without a salary, because they use their salary to buy the brands.
  There was a small percentage of girls who wanted to get married, and they succeeded in it. They used to say, "Place me in the men's department." I think they come after the "How to Marry a Rich Man" trainings, where they are taught how to look and what to say. © The Collective / YouTube
• Usually in a luxury store, you have a deep rapport with the client. You know their measurements, their fit and what heel height they like. They tell you everything about their life, you know about their family, their travels. You're like their therapist.
  And they're loyal to you. They see that you wear the same cashmere jumper (bought with all your salary). If you carry yourself with dignity, they don't treat you like a servant. But if you bend your back and suck up to them, you will be treated accordingly. © Collective / YouTube

• I was a regular customer of an expensive boutique. My friend, the CEO of a company, needed an outfit. I took her there. The owner served us.
  She brought 2 outfits that didn't fit at all. I told my friend that the dresses didn't fit well. The owner took offense and forbade me to visit her shop. Some people are really strange, and sabotage themselves. © Vera-t2k5sh / YouTube

• I remember walking into a branded eyewear shop by chance. The consultant met me very politely. You know, not a fake smile, more like a grin, through which hatred for people clearly shines through, but a nice, friendly and helpful attitude.
  The girl tried on all the glasses with me, and in the end I bought glasses equal in value to my salary, and I didn't regret it at all. Nothing is as cheap, but appreciated as much, as politeness. © rusalka241 / YouTube

• An old lady came into our luxury shop, and no one approached her. And I love chatting to old ladies, so in the end she tried on the most expensive sheepskin coat and said, "I'm going to go to the toilet, get the money and come back."
  Everyone laughed at me, but she came back: it turned out that she kept money in her bra. She left happy, with a sheepskin coat. © Yulia Chamyan / YouTube
• I worked in a very expensive boutique many years ago. Let me tell you a secret. Employers should not hire beautiful girls as sales assistants. Female customers will avoid shopping with their husbands or lovers in this boutique. © IrinaMira1 / YouTube

• I work in a bank. We have a crazy premium customer. He comes in and always finds a reason to insult the staff. So, one day I couldn't stand it anymore and told him everything I thought about him.
  He came back in the evening. He asked for me and handed me a bunch of flowers. He apologized and asked me out. He said that no one ever dared to confront him, and my behavior impressed him. © ariari9386 / YouTube

• I worked in a boutique. The boss used to push me in the back, saying, "Go straight to the entrance with the words: 'Do you need any help?'" Oh, man, it's repulsive!
  One client needed to look really good for a party. I brought her a drink, a fancy suit, shoes and asked her to imagine she was at the party. She bought everything! Except the glass.
  The boss was shocked by my move. I had a good time. Buyers are good mates, that's how I thought. © oiga348 / YouTube

And these stories prove that luxury can be misleading.