It is estimated that Americans spend a collective 900 million hours on hold every single year. This shows how people still choose phone calls as their preferred contact method for their various customer service issues. However, with so many robots being on the other end of the line, figuring out a solution isn’t always easy. That’s why we need to get creative and use tricks in order to get transferred to a real person.
Some companies have such outstanding customer service that they make every client feel like a real VIP. A caring and respectful attitude often shows in the small details, even if they sometimes go against company policy.
We’ve all had those cringe-worthy moments where embarrassment takes over. While it’s not a pleasant emotion, sometimes it helps us dodge even more awkward situations or keeps us from making things worse. Yet, there are folks out there who seem to lack any sense of shame, guilt, or regret, and their actions often leave everyone around them completely floored.
Dealing with difficult clients is a common part of many jobs, but some encounters are so outrageous they push workers to the breaking point. In this article, we’re diving into 12 jaw-dropping moments where entitled clients made employees seriously consider quitting. From unreasonable demands to outright disrespect, these stories highlight the kinds of situations that make even the most patient workers throw in the towel.
We've all been there - a nice evening out to mark a special occasion, only to have it marred by an unpleasant encounter. Amelia's letter detailing her recent restaurant experience raises important questions about tipping etiquette, customer service, and how to navigate conflict.
Father’s Day is right around the corner, and what better way to honor your father than by getting him a great present? Like mothers, they deserve the best. We gathered 15 products most dads would jump for joy if they received.
Working in a customer-facing role is no easy feat. Apart from dealing with downright rude customers or those who feel the need to explain your job back to you (shout-out to the gentlemen who love to mansplain), there’s also the challenge of customers being, well, just plain wrong.
In the busy world of air travel, surprises can turn a planned trip into a challenge. A reader shared a story about a confusing experience on a flight during the holidays, making us think about how we balance our comfort with being considerate to others while flying high in the sky.
Fast food restaurants often get a bad reputation in popular culture and media. However, between stereotypes lies a story that often goes unnoticed. From valuable life skills to opportunities for personal growth, there’s a lot more to these jobs than meets the eye.
In the bustling world of air travel, unexpected situations can quickly turn an anticipated journey into a battleground of conflicting interests. Recently, we received a letter from one of our readers recounting a perplexing experience aboard a flight during the holiday season, prompting a reflection on the delicate balance of personal comfort and social responsibility at 35,000 feet.
Retail workers, like store associates and shop assistants, interact with numerous customers every day. They strive to be friendly, polite, and helpful. However, not all customers reciprocate with the same level of courtesy. Sometimes, their requests and behaviors can leave others feeling confused and puzzled.
A recent TikTok video has captured the online community’s attention, igniting a fiery debate surrounding airplane etiquette. The viral clip features a solo traveler who found herself in a rather uncomfortable situation when she arrived at her assigned window seat, only to discover it already occupied by a mother with two children. This episode has prompted a substantial discussion within the travel industry, with experts offering their perspectives on whether a lone flyer should be obligated to accommodate a family while on a plane.
From taking a massage to doing a facial to brewing your favorite coffee, taking care of yourself can be vital to your health. Experts say that just 10-15 minutes of a small daily task is a wonderful start to cementing a self-care routine. Thankfully, these 10 products we gathered for you might be able to fit in that time frame.
You arrive at the airport, anticipating a pleasant flight — after all, you’ve paid more for that extra legroom! Or a comfy window seat. Or a business class. That’s when you find out you’ve been...downgraded!How come? And if you can get downgraded, is the opposite possible too? Then, what other secrets do airlines hide?
Working with the public can be quite a difficult thing to do, and you only learn how to do it from experience. Generally, you might be lucky enough to deal with nice people who like to be welcomed and go on their merry way. However, from time to time, some employees have to deal with rude people who have not had a good day and who are ready to take it out on anyone who crosses their path. Even if those who work with the public can manage to get out of the sticky situations they get put in, there is usually a good story in tow that makes it all worth it.
Retail employees possess certain skills that can make customers spend more money in a store without even realizing it. But these tricks stop working as soon as shoppers learn them. So, we would like to tell you about some marketing tricks that retail stores often use, and it’s worth keeping them in mind when you go shopping next time.
Getting rid of unwanted hair can be done by waxing or epilating, but it’s not always very comfortable or effective. Thankfully, in 2008, the very first laser hair removal device was approved by the FDA and there are now many proven and safe products out there to choose from. Some aren’t exactly cheap (though you can still find some on a budget), so it’s important to know all the facts before making a purchase.
It might seem like there’s hardly anything that can surprise us, since we have all the answers on the internet. Yet, in some cases, even the internet is completely ignorant of all the mysteries that reside in certain industries. The only way to discover them is to get first-hand knowledge.
It’s a known fact that working in customer service is not easy. Not only do they need to be patient and have stamina but they also need a good sense of humor, especially when people are asking for their money back for a product they’ve already eaten or when they ask for a pizza without the dough. There was also an instance where someone told their doctor that their pancreas didn’t exist.
As we grow older, we learn certain social norms that limit us over the years. This could make some “non-adult” things — like getting a college degree, remaining single, or starting a new project as an adult — seem strange to some. But times change, needs evolve, and nothing stays the same forever, so it’s time to start thinking of these things as something natural, regardless of a person’s age.
We use different services every day. In most cases, if we are happy with a service, we almost immediately forget about it. But some people do their job in such a creative way that we remember their service forever.
Retail associates and shop assistants communicate with hundreds of different people during the day and they have to be able to find a common language with each of them. They try to be sympathetic, polite, and correct. But not all of the clientele are as responsive in return and, oftentimes, they leave the workers in this sector perplexed and puzzled with their requests and behavior.
People who work in customer service or the fast-food industry sometimes have to go through some strange situations, to say the least. You’d think that the atmosphere of an establishment could clearly let customers know where they are, what they can and can’t order, and other basics. However, against all odds, that’s simply not the case. Some people go to McDonald’s to order sushi, while others head to Wendy’s to get KFC. But the good thing is, some of the employees who have to live these strange experiences recall them with some degree of humor and share them with everyone online so that we can all laugh together.
Perhaps, all of us have been in situations where we just wanted to give up. Parting with the love of your life, betrayal, job loss — all of them are unsettling. It’s hard to overcome them, but difficulties make us stronger, even if this sounds like a cliché. Because there is nothing in this world we can’t cope with.
Every day, we meet the representatives of different professions starting from bus drivers and postmen to doctors and pilots. Most often, our knowledge about what working with people is like is quite superficial. Meanwhile, they have a lot of things they would like to share with us — from useful tips and warnings to cries from the heart.
Working in customer service is a serious matter, and whoever has worked as a waiter, a barista, or a store assistant knows this perfectly. There are some encounters with polite clients who have their feet firmly on the ground, but other clientele seems to see the world upside down and make crazy requests. This was brought up by a Twitter user who started a thread where people shared their most unusual customer service demands.
Lying is a silly, but very popular mistake people make during job interviews. This is why many recruiters say, “We’ll call you back” and then never do. Professional recruiters shared their life hacks and stories from their personal experiences.
Everyone knows that Japan is one of the most technologically advanced countries and that the general population has a very high level of education. The lifestyle of the local people and their traditions have an influence on how Japan appears to outsiders. In this country, you can try the most unusual foods, see how well-thought-out customer service is, and experience how high the level of safety and mutual trust is.
