We all love to travel because we get to experience different cultures and interact with different people. It’s supposed to be a fun trip with little to no stress. However, on a recent trip to Sicily, this tour guide’s experience with a traveler went from strained to explosive.
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I’m (21f) a Bulgarian tour guide who accompanies groups to Sicily. On a recent trip, one woman who was travelling alone (mid-30s) was consistently oversleeping.
The first day after we arrived, we had a day trip to Etna and Taormina, for which we departed at 8 am, as we do all other day tours. I make sure that all tourists are informed of the departure times on the bus the day before, and they also have my number to call in case they forget, so I can remind them. They also all have printed out pamphlets with the schedule made by the travel agency that I hand out, which has the time for departure on it.
All of the group was on time, except one woman. She was late by 10 minutes, which, okay, maybe she got caught up in something and was late. I excused it, then mentioned to the whole bus on the mic that I do not tolerate lateness beyond 15 minutes at most in case of emergency, like a forgotten possession, and that I must always be called and informed in case someone is running late. The trip went by okay otherwise.
The next day, this same tourist was late again, by twenty-five minutes. Almost an entire half hour. I called her twice, to no answer, and we were just about to leave without her when she came out running and got on the bus (she got lucky, as the receptionist of the hotel asked me about a missing piece of info on the rooming list and earned her some time).
I reminded everyone again that I will not be waiting anymore for late tourists in the morning, and waking up on time is their responsibility.
When we came back that evening, she asked me if I could ’make sure to wake her up on time’. I reminded her a third time that I’m not responsible for waking people up. Everyone gets a printed itinerary with departure times, and I announce everything the day before. She kept saying, “No, no, just knock on my door if I’m not out by 8:15,” and I kept repeating, “I really can’t do that for everyone, please set an alarm.”
Well, on the day we were visiting Syracuse, she didn’t show up. I waited 15 minutes after the supposed departure time, called her twice to no response, then left with the bus and the rest of the group. She called me in a panic about an hour later, asking where we were. I explained the situation calmly. She got angry and said that I had one job and that I had cheated her out of the money she paid to go on that day trip.
She missed the whole day trip and was furious the next day. Later, she told the rest of the group that I abandoned her and also called my agency, leaving a bad review about me.
Am I wrong for not personally waking up a grown woman despite warning her multiple times I wouldn’t?
In the end, everything worked out for her; she had no problems with her agency and was assured by her manager. Travels can be stressful with such experience. It’s a traveler’s responsibility to take care of themselves and not to burden anyone else. When traveling, it’s best to be mindful of the schedule and the people with you for a better experience.
In another story, a woman was torn between using her savings for her dream trip and her stepson’s college expenses. Find out her story I Refuse to Pay for My Stepson’s College—Now I’m Stuck in a Family Drama through this link.
